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Growth from floor scrubber to Contract Director

I am looking forward to being part of TCFM’s continued growth, playing my part in keeping alive the family-feel to the business and where we make a difference every day to our customers and their customers or visitors.

What’s your background?

In the mid-1990s I was studying at college doing a course in computer science.

What prompted you to come and work at TC Facilities Management?

To earn some extra money, I started working for TC Contractors, as we were known then.  I worked on a temporary, part-time basis where my main duty was operating the floor scrubber at a store near Merthyr Tydfil.

After completing my IT course, I started working full-time for a medical supplies company in an IT role.  I did this job alongside my cleaning operative role.  My manager at the time at TC Contractors told me that he had “seen something in me that inspired him”.

During this time, I was particularly struck by the family feel to the company.  It wasn’t a cold sterile environment but one where the managers genuinely cared about its staff.

I took the decision to come and work for TC Contractors full-time as an In-Store Manager after meeting Trevor Cripps, the founder, and his son Simon in the late 1990s.  Not only was the money better but the hours with early morning work was more appealing than having to cover the IT job over 24 hours.

What has been your journey of progression at TC Facilities Management?

Having started as an In-Store Manager I have had a number of varied and interesting roles.  All of which have helped me to stretch and grow.  These have included:

  • Area Manager

Managing a total of 32 stores in Cardiff, Newport, Gloucester and Hereford

  • Project Manager

With over 10 years’ experience of working with one of our key clients, I was seen as an expert with innate understanding of the client’s requirements

  • Regional Manager

Initially managing a total of 4 area managers with responsibility for 90 stores this grew to 6 areas across 180 stores.

  • Divisional Controller

I was now responsible for 5 regional managers, initially with 450 stores, this grew to 600 stores, meaning that I was managing 60% of the total contract.

  • Contract Director

I am now responsible for the complete Tesco Retail account across the UK.

What do you enjoy about working at TC Facilities Management?

Since 1997 when I first started as an In-Store Manager, I have enjoyed being given the opportunity to take on responsibility to manage new and growing areas of the business, applying whatever it was that that first manager saw in me.

This has involved applying the learning from various training courses that the company has invested in; management training, NVQ qualifications and Time Management courses.

All these have enabled me to bring out the best in the teams I manage and help the individuals to excel in what they do as we deliver what our customer needs.

What might be next?

That’s a good question.  To be honest I don’t know precisely but what I do know is that as a company we have plans to continually grow and I am looking forward to being part of that, playing my part in keeping alive the family-feel to the business and where we make a difference every day to our customers and their customers or visitors.

Would you like to become another TC Facilities Management Success Story?  Take a look at all of our current vacancies or find out what we offer all of our employees.  Who knows, perhaps you could be