Company Overview
- This charity, known for supporting people with disabilities and health conditions in gaining employment, operates sites nationwide, five of which are located in the North East of England.
Contract Details
- Location: 56 Offices Nationwide
Services We Deliver
- Office Cleaning
- Upholstery Deep Cleaning
- Washroom Cleaning
- Ad hoc Cleaning Services
- COVID-19 Cleaning
- Carpet Deep Cleaning
Challenge and Resolution
- As a provider of employment services to people with disabilities and health conditions, this charity’s ffices often face unique challenges.
- One such challenge involves managing incidents involving human waste, which require immediate response to avoid disruption or closure of offices. TCFM’s ability to react swiftly and effectively has been critical in maintaining smooth operations in these situations.
- Standard recruitment challenges also emerged, particularly in certain regions of the UK, including the North East of England. However, once we recruit for these roles, we find that our cleaning colleagues tend to stay for extended periods, providing continuity and building strong working relationships with the customers.
Goals & Highlights (Organic Growth)
- TCFM began working with this disabilities charity in September 2008, initially providing cleaning services to just 10 of their offices and clinics across the UK.
- Since the start of our partnership, the contract has grown significantly, now covering 56 sites. This growth is a testament to the quality of service we provide and the strong working relationship we’ve built with the charity.
- At mobilisation, we worked with their existing supply chain, but through the implementation of our transition model, we successfully reduced their supply chain from 60 providers to just one.
- As their sole cleaning partner, TCFM has streamlined their processes, improving efficiency, reducing costs, and creating consistent quality across all their locations.
Audits & Communication
- To maintain close communication and ensure quality, TCFM conducts monthly site visits, keeping open lines of dialogue between management, cleaning colleagues, and stakeholders.
- Additionally, quarterly physical audits and monthly telephone audits are performed to monitor performance and address any potential issues proactively.