TCFM delivers a gold standard cleaning service for an international drug company. This TCFM customer is a privately-owned, UK pharmaceutical company, based in the heart of the Cambridge science community. Having evolved with the NHS, this drug company has provided innovative medicines to patients in the UK since the 1920s.
- This drug company fosters a flexible culture where its people thrive on the ability to be agile and autonomous in response to the needs of their partners.
- TCFM has had the privilege of working in partnership with them for 12 years and has embraced this work ethos.
- We constantly review our services to ensure that this customer always receives ongoing value through innovation, communication, commitment and collaboration.
Services we Deliver
- Sector: Pharmaceuticals
- Location: Cambridge Science Park
- Number of sites: 2
- General Cleaning
- General offices, washroom services and breakout areas, window cleaning, high-level glass, cladding and stonework cleaning, H.V. room cleaning, soft furnishings and carpets, PPE and RPE ordering.
- General offices, washroom services and breakout areas, window cleaning, high-level glass, cladding and stonework cleaning, H.V. room cleaning, soft furnishings and carpets, PPE and RPE ordering.
- Distribution and Warehousing Cleaning
- High-level cleaning; racking, ducting, pipes, cables sprinklers load levellers, secure bays, internal glass and high-level cleaning; atriums, structural steel and fittings
- High-level cleaning; racking, ducting, pipes, cables sprinklers load levellers, secure bays, internal glass and high-level cleaning; atriums, structural steel and fittings
- Pharmaceutical Production Environment Cleaning
- EU Good Manufacturing Practice Grade B (Equivalent to ISO 14644-1 Class 5) including, laboratory cleaning and laboratory equipment cleaning. This technical cleaning is carried out in critical areas such as Active Pharmaceutical Substances, Engineering and Occupational Health, Stability Laboratories.
- EU Good Manufacturing Practice Grade B (Equivalent to ISO 14644-1 Class 5) including, laboratory cleaning and laboratory equipment cleaning. This technical cleaning is carried out in critical areas such as Active Pharmaceutical Substances, Engineering and Occupational Health, Stability Laboratories.
- Laundry Management and Supply of PPE
- On-site laundry management, measuring colleague sizing for laboratory coats, provision of personal protective equipment and microfibre disposal.
- On-site laundry management, measuring colleague sizing for laboratory coats, provision of personal protective equipment and microfibre disposal.
- Waste Management
- Collection, streaming including, dry mixed recyclables, plastic, cardboard,
- Collection, streaming including, dry mixed recyclables, plastic, cardboard,
- Security Services
- CCTV monitoring, perimeter guarding metal and glass, baling, cross contamination checks in streamed waste, hazardous waste handling and
- CCTV monitoring, perimeter guarding metal and glass, baling, cross contamination checks in streamed waste, hazardous waste handling and
- Housekeeping Services
- Bathroom consumable replenishment, touchpoint cleaning and service calls including spills and ad-hoc requests.
- Bathroom consumable replenishment, touchpoint cleaning and service calls including spills and ad-hoc requests.
- Meeting Room Management Portering, meeting room set up and catering coordination. and front of house.
- External and Ground Services Grounds maintenance, litter picking and moat cleaning.
- Post Room Management Internal and external mail management and stationery management. compacting.
- Technical Fault Reporting
- TCFM’s On-Site Manager assists with identifying and reporting structural faults and logs any faults through Maximo and ServiceNow platforms.
- TCFM’s On-Site Manager assists with identifying and reporting structural faults and logs any faults through Maximo and ServiceNow platforms.
- Access Platform Management
- Safe working solutions for high-level works with IPAF qualified specialists.
Contract Development
- We worked in partnership with the customer, taking time to understand their needs, processes and methods to offer seamless improvements to their services.
- TCFM also provide added value to areas of the contract that fall outside of contract responsibility, such as:
- Ordering and managing stock levels of PPE for the production manufacturing site. For example, Tyvek overalls, hairnets, beard snood, and overshoes.
- TCFM also provide added value to areas of the contract that fall outside of contract responsibility, such as:
- 2011 Cleaning and waste management contract awarded.
Challenges and Resolutions
- 2013 Lab technician contract awarded.
- 2020 January – Post room services introduced. May – Grounds maintenance awarded. August – Security services contract awarded.
- Ensuring the cleaning team and general operatives also support with porterage requirements when required including but not limited to, setting up meeting rooms, and moving digital display equipment and furniture.
- Mark Wilson, Operations Manager, provides supervision to other contractors during weekends and out of hours, supporting their Workplace Team in project work.
- TCFM digitised all sign off records for works completed and produced full compliance logs for each TCFM colleague on site controlled directly by our onsite administrator using Standard Operating Procedure. If any batch is flagged as having an issue, all records can be checked efficiently including training logs and compliance to ensure adherence.
- TCFM strive to add value and find innovation, implementing best practices and new ways of working to drive cost efficiencies for this customer.
Goals and Outcomes
- TCFM’s skilled team of technical cleaners work closely with this customer’s teams to ensure that our cleaning operations minimise the retention of particles inside the room, as stated in the ISO standard 14644-1. We employ rotational cleaning, whereby we use more than one disinfectant in rotation to control the bioburden in their cleanroom environment.
- By implementing a bespoke operation, TCFM has met and exceeded their requirement for compliance in the pharmaceutical environment whilst also managing and delivering comprehensive bundled services.
Innovations
- Tork EasyCube Software
- Tork Easycube software was trialled and installed at their corporate offices. This facilities management software uses sensors to measure visitor traffic and paper/soap product refill levels in bathroom areas. This data is then translated into real-time information about cleaning needs, which has successfully allowed our cleaning teams to work proactively and establish the exact resources required at a particular part of the building. Producing a full audit trail with robust vetting and right to work checks that cannot be overridden to provide an additional layer of security. Improved reporting and accountability with joint sign offs and clear next steps. A geofenced application that ensures the correct colleague is in the correct place at the correct time. Using this data driven technology, we managed to reduce the dispenser checks by around 50% and re-deploy that resource more effectively. The additional benefit to the customer is that it revealed that the washroom dispensers remain fully replenished 99% of the time when using Tork Easycube.
InnuScience chemical free cleaning products in areas that did not require specialist chemicals. Greater sustainability with biological products that use enzymes rather than chemicals.
Moved away from walk behind scrubbers to chemical free numatic ride ons. Improved productivity by 50% by halving the floor cleaning time.
Combined postal with housekeeping. Time was being wasted having two separate colleagues walk round with separate trolleys so TCFM combined these two roles to enhance efficiency and provide a cost saving.
Improved reporting with clear lines of accountability for resolution and trend monitoring for proactive adjustments and corrective action.
- Provides improved quality of training and service delivery.
- Tork Easycube software was trialled and installed at their corporate offices. This facilities management software uses sensors to measure visitor traffic and paper/soap product refill levels in bathroom areas. This data is then translated into real-time information about cleaning needs, which has successfully allowed our cleaning teams to work proactively and establish the exact resources required at a particular part of the building. Producing a full audit trail with robust vetting and right to work checks that cannot be overridden to provide an additional layer of security. Improved reporting and accountability with joint sign offs and clear next steps. A geofenced application that ensures the correct colleague is in the correct place at the correct time. Using this data driven technology, we managed to reduce the dispenser checks by around 50% and re-deploy that resource more effectively. The additional benefit to the customer is that it revealed that the washroom dispensers remain fully replenished 99% of the time when using Tork Easycube.
Corporate Social Responsibility
- Our skilled team of technical cleaners work closely with their teams to ensure that our cleaning operations minimise the retention of particles inside the room, as stated in the EU Good Manufacturing Practice Grade B. We employ rotational cleaning, whereby we use more than one disinfectant in rotation to control the bioburden in their cleanroom environment. The customer’s adoption of the North American Good Manufacturing Practice guidelines means that our Standard Operating Procedures are designed to meet the uncompromising standards required in these controlled environments.
- We take guidance on the most effective disinfectants, which are selected for resistant strains of micro-organisms, and our lint-free materials ensure that air particulate count thresholds are always maintained.
- TCFM have a people first and foremost philosophy and actively invests in our people. All colleagues receive a bespoke training package with BICS and NVQ qualifications offered to support development. TCFM recognise and promote talent from within TCFM’s contractual SLAs requires a minimum of 80% monthly scoring average.
- Premises and Facilities Management (PFM) Awards
- We take guidance on the most effective disinfectants, which are selected for resistant strains of micro-organisms, and our lint-free materials ensure that air particulate count thresholds are always maintained.
Audit Achievement
- TCFM have achieved 100% compliance the past 12 years.
- offering qualifications and training to progress in their careers, two of our colleagues Dan and CJ are currently studying and developing to step into Security Manager and Assistant Manager roles respectively.
- We also offer rewards and recognition schemes that are advertised on site such as Wagestream for financial management, Perkbox for discounts on many brands and days out, Health Assured for 24/7 physical and mental health advice, Everyday Hero and Duvet Day vouchers as a thank you for going above and beyond.
- offering qualifications and training to progress in their careers, two of our colleagues Dan and CJ are currently studying and developing to step into Security Manager and Assistant Manager roles respectively.
TCFM in partnership with this company were shortlisted to the final three for the PFM 2024 Awards