TCFM Providing Cleaning for a Hybrid Supermarket. Delivering transparent, flexible and value driven cleaning solutions for the leading online brand in London. TCFM partnered with a hybrid supermarket to raise standards, unlock operational savings and constantly embed continuous improvement across 19 UK stores.
- This hybrid supermarket chain brings their customer centric ethos to brick and mortar grocery retail. Combining real time inventory, expansive product selection and rapid checkout technologies.
- Launching its UK rollout in 2020, it required a highly flexible and responsive facilities partner like TCFM to scale cleaning operations across new urban stores as new opening occurred.
Locations & Scope
- Locations: 19 stores
Services we Deliver
- Store cleaning
- Adhoc cleaning
- High level cleaning
- Periodic deep cleaning
- Window cleaning
- Mobile cleaning
Challenges & Resolutions
- Recruitment
- Due to its central London locations and low hours required, recruitment can be a challenge.
To ensure no gaps in service, we have crossed trained a network of support colleagues who can step in at short notice to complete cleans.
Our Area Manager maintains a close relationship with each store to proactively inform them of any variant in cleaning time or colleague attending the store that day.
- All pay rates have also been benchmarked against the locality the store sits within to ensure we can attract and retain talented colleagues to deliver our services.
- Due to its central London locations and low hours required, recruitment can be a challenge.
Goals & Outcomes
- Partnership Approach
- They wanted a partner in cleaning, a company that would work alongside them and adapt with their evolving business.
- TCFM successfully worked alongside the hybrid supermarket to deliver reductions in hours, open new stores and support any adhoc works required.
- They wanted a partner in cleaning, a company that would work alongside them and adapt with their evolving business.
- New Store Openings
- TCFM built delivery hours up in the weeks preceding the launch to set the standards.
We also completed comprehensive surveys of each site to understand the facilities, layout and identify where any issues could arise so we could build contingencies in.
- For the first week of new site launches we also increase hours by 10% to deliver 110% of hours to ensure the store was immaculate and ensure the standards were set from day one.
- TCFM built delivery hours up in the weeks preceding the launch to set the standards.
Contract Highlights
- High Profile Visits
- The supermarket stores have seen a number of high-profile visits from company stakeholders from both the UK and US.
- These visits were extremely successful and we gained positive feedback around cleaning standards.
- The supermarket stores have seen a number of high-profile visits from company stakeholders from both the UK and US.
- Retrofit of Stores
- Due to their evolving business model, a number of stores have gone through retrofitting.
TCFM worked alongside the company to support the closure and reopening of stores once the work was complete.
- We worked in partnership to ensure reopening went smoothly and customers walked into immaculate sites.
- Due to their evolving business model, a number of stores have gone through retrofitting.
- Deep Cleans
- TCFM have provided over 100 deep cleans across the life of the contract, often at short notice to ensure stores are always presentable and clean.
- TCFM have provided over 100 deep cleans across the life of the contract, often at short notice to ensure stores are always presentable and clean.
- Machinery
- TCFM provided Numatic scrubber dryers and vacuums across the portfolio using Numatics’s NX range.
These are both cordless machines to ensure no trip hazards whilst the store is open leading to safer conditions for both colleagues and customers.
The NX range also has interchangeable batteries with a run time of 80 minutes so the battery can be swapped instantly between the scrubber and the vacuum.
- This reduces costs as we don’t need multiple batteries and costs the company less money on electricity to charge them.
- TCFM provided Numatic scrubber dryers and vacuums across the portfolio using Numatics’s NX range.
- Sustainable Chemicals & Products
- TCFM are committed to creating safer, cleaner, and more sustainable environments in the stores.
- We provide and use EcoLab chemicals in the stores. These are advanced, eco friendly chemicals that carry significantly fewer hazards compared to traditional cleaning products.
- By using them, we not only maintain the highest standards of hygiene but also create a safer environment for both customers and colleagues, reducing potential health risks while remaining compliant with safety and environmental regulations.
- In addition, we utilise reusable microfibre cloths in place of disposable blue roll.
- Unlike blue roll, which mainly absorbs surface spills and visible mess, microfibre technology is designed to trap and hold dirt, grease, and dust at a microscopic level.
- This ensures a much deeper and more effective clean. By eliminating the need for single use blue roll and its associated packaging, we also cut down on unnecessary waste streams.
- TCFM are committed to creating safer, cleaner, and more sustainable environments in the stores.
TCFM Standard Technology Innovation
- Producing a full audit trail with robust vetting and right to work checks that cannot be overridden to provide an additional layer of security.
- Provides improved quality of training and service delivery.
Outcomes
- Our Area Manager Felix Romascu, began with TCFM nine years ago as a cleaning colleague in another food retailer’s store.
- Since then he has progressed through various promotions including Site Supervisor and Site Manager. Due to Felix’s work ethic, ability and skills, he has now been promoted to Area Manager.
- Internal communications platform
- TCFM consistently score an average of 98% across the portfolio.
- Time & Attendance system.
- Real time auditing system.
- Accident reporting system