International Distributer Bundled Soft Facilities Management Services Case Study

TCFM working in partnership with this industrial distributer to provide a quickly adaptable service. This company functions as a comprehensive omni-channel distributor and solutions provider, sourcing more than 700,000 industrial and electronic products from over 2,500 suppliers to serve a broad customer base with a catalogue catering to the diverse needs of the industrial, manufacturing, and electronics sectors.

• With over 100 years experience, this industrial distributer has operations in 32 countries and ships more than 50,000 parcels a day.
  

Services we Deliver

• Sector: Distribution
• Location: Nationwide
• Number of sites: 16 sites
  
• Cleaning
  • Offices
  • Washrooms
  • Canteens
• Handyman Services
• Specialist Window Cleaning
• Cladding Cleaning
• Front of House and Reception Services
• Bundled FM Services
• Drainage Services
• Tree Services
• Procurement
• Warehouse Areas
• Electrostatic Discharge Area
• Vending Machine Management
• High Level Specialist Services
• Winter Gritting
• Grounds Maintenance and Landscaping
  

Challenges & Resolutions

• Due to the nationwide distribution of their sites, TCFM decided to work in partnership with the customer to go on a ‘Roadshow’ to meet our transferring colleagues.
  
• The dates of the stops were communicated early and held in advance of the mobilisation period to ensure there was minimal disruption to operations.
  
• TCFM transferred all cleaning and security colleagues and at the customer’s request went live on the contract a week ahead of go live.
  

Innovations

• Toucan Eco Harsh Chemical Alternative
  
• TCFM Standard Innovation Total Compliance
  
  

Outcome & Evidence

• Toucan uses electrochemical activation and salt to create a powerful, multi-purpose cleaner and disinfectant that kills up to 99.9% of germs and bacteria, including E. coli, MRSA, Listeria, and Coronavirus.
  
• Scientifically proven and non-hazardous, even if accidentally consumed, Toucan offers a safer, sustainable alternative to traditional chemicals.
  
• It eliminates chemical residues, reduces waste and carbon impact, and removes the need for frequent deliveries or extensive storage.
  
• When TCFM introduced Toucan to their sites, the goal was to eliminate up to 90% of harsh chemicals, particularly the Selden sanitising spray.
  
• Today, Toucan has replaced nearly all chemical cleaners on their premises, with only limescale remover and floor cleaner remaining.
  
• Producing a full audit trail with robust vetting and right to work checks that cannot be overridden to provide an additional layer of security.
  
• Improved reporting and accountability with joint sign offs and clear next steps.
  
• The customer conducted ATP testing to see how Toucan performed against the Selden sanitiser.
  
• Selden spray took three attempts for the ATP to be low enough to be considered a pass, while Toucan, in comparable testing, passed the ATP test on the first attempt.
  

Highlight Achievements

• A geofenced application that ensures the correct colleague
  
• Lift handle, goods in RLU 332 before RLU 18 after first clean with Toucan.
  
• Repack push trollies RLU 567 before RLU 0 after first clean with Toucan.
  
• Repack pump truck handle RLU 1320 before RLU 45 after first clean with Toucan.
  

Benefits

• Repack handrail RLU 275 before RLU 10 after first clean with Toucan.
  
• Black tote goods in RLU 222 before RLU 5 after first clean with Toucan.
  
• Printer goods in RLY 730 before RLU 36 after first clean with Toucan.
  
• is in the correct place at the correct time.
  
• Improved reporting with clear lines of accountability for resolution and trend monitoring for proactive adjustments and corrective action.
  
• Salt Residue
  
  
  • TCFM has saved RS over £15,000 over four years by replacing the harsh chemicals used for cleaning with a salt-based solution.
    
  • One five kilogram bag lasts approximately a year across all four Toucan systems.
    
• Waste
  
  • Toucan creates zero waste. The solution is tested every day to ensure it is at the correct level, if it is not, it is energised and not wasted.
    
• Environmental Impact Saved approximately 306kg of plastic in the past four years. That is the weight of two green sea turtles in plastic.
  
• Electric Consumption The system uses 15 minutes of electricity per day to activate the water, the system is then turned off at the wall.
  
• Provides improved quality of training and service delivery.
  
• Zero breakdowns or repairs have been required in the four years the system has been in with the customer. Zero breakdowns or repairs have been required in the four years the system has been in with the customer.
  

Contract Development

• Our relationship with the customer has grown year on year throughout the contract adding additional services.
  
• These include:
  

Additional Work Outside our Contract

• Bin and pallet shelf cleaning over 30,000 shelves.
  • Cladding cleaning.
  • Clearing offices.
  • Plant room cleaning.
  • Air duct cleaning.
  • Additional general cleaning.
  • Hand contact points throughout COVID-19.
  • Furniture dismantling.
  • Additional security officer positions.
    
• Handyman Services
• Drainage
• Gritting
• Waste
• Vending
  

People

• TCFM promotes a people first and foremost ethos and we actively invest in our colleagues.
  
  
  • We actively promote from within, many of our security officers within this customer work their way up to Team Leader roles.
    
    
  • TCFM’s Assistant Facilities Manager in the contract has worked his way up to this position from security officer and has now been with TCFM for over 20 years.
    
    
  • TCFM have also invested in TCFM’s onsite Facilities Manager to gain his professional qualification in Level 5 Facilities Management and BTEC Level 4 Security Management in Risk, Crisis and Disaster Management.
  • Our contract with this customer has seen very little colleague turnover with the majority of our cleaning colleagues and security officers have over 20 years service, two colleagues have also got over 30 years of service each.
    

CSR

• TCFM work closely with this customer to support their charity partner of choice Children with Cancer UK.
  
  • Most notably, TCFM donated towards their “Tour de Branch”, a charity bike ride from Aberdeen to London stopping at every local company site in their portfolio, this ride raised over £250,000 for Children with Cancer UK.

Outcomes

• TCFM installed double, centre feed toilet roll dispensers across the entire estate to reduce waste and improve costs.
• The installation halved the amount of waste and saves them over £20,000 year on year.
• TCFM has never dropped below 95% with most sites achieving 100% month on month. Any issues raised by audits or the customer are addressed and rectified within 24 hours.
  

I want you to know that it doesn’t go unnoticed by me or the wider management team here. A huge thank you, as always, to you and your team.

Facilities Manager