TCFM supported this international courier in mobilising their new BREEAM Outstanding 24/7/365 facility in Coventry.
- Coventry is Europe’s second largest site for this courier company and the first operationally carbon neutral new build in Europe.
- The site spans 900,000 square feet and is designed to accommodate retail and consumer brands that have omnichannel needs.
- It features high-capacity racking, a state of the art pick system, and three levels of mezzanine flooring for lightweight goods.
- Additional automated features include autonomous cleaning robots, a mobile wrapping robot, and a dimensioning system that automatically measures the size and volume of parcels and pallets for quicker categorisation and sorting.
Services Overview
- Service Line: Cleaning
- Location: Coventry
- Warehouse Cleaning
- Office Cleaning
- Washroom Cleaning
- Kitchen and Canteen Cleaning
- External Cleaning
- Window Cleaning
- Specialist Cleaning
- Deep Cleaning
- Adhoc Services
Goals and Outcomes
- Preparing the Site for Opening
- TCFM began work on the site a month before the facility’s official opening.
- The construction team handed over areas in stages for a full sparkle clean to ensure the highest standards from day one.
- We ensured that each area was recleaned and approved to ensure no noise from our cleaning services.
- TCFM began work on the site a month before the facility’s official opening.
- Seamless Launch
- TCFM utilised colleagues from sister sites to prepare the new colleagues and site for go live, providing hands on training, best practices and insights.
- Due to our significant experience in the distribution sector, we ensured subject matter experts from operations and business support were on hand to assist in the site’s launch.
- We also utilised external subject matter experts from our supply chain to ensure that the machinery was on site, set up and ready to go.
- TCFM utilised colleagues from sister sites to prepare the new colleagues and site for go live, providing hands on training, best practices and insights.
Mobilisation
- Our People
- Contracts Director Area Managers
- Finance HR
- Recruitment and Team Formation
- A new team was successfully assembled within two weeks, with all roles filled by the end of the contract’s first week.
- Despite receiving a high volume of applications, a rigorous selection process ensured the recruitment of a capable and high-performing workforce.
- A new team was successfully assembled within two weeks, with all roles filled by the end of the contract’s first week.
- Retention and Team Cohesion
- A firm zero-tolerance approach to misconduct in the early stages contributed to the retention of Regional Operations Manager. This group has remained united and consistently effective throughout the first year.
- A firm zero-tolerance approach to misconduct in the early stages contributed to the retention of Regional Operations Manager. This group has remained united and consistently effective throughout the first year.
- Training and Onboarding
- All new hires participated in a customised induction session and completed their iHasco training modules within one week, meeting the seven-day deadline for all required courses.
- Weekly audits until the site had fully mobilised moving to monthly thereafter.
- Weekly with TCFM’s project team and their Mobilisation run through Asana project management system for full transparency and auditing.
- Having learned from other distribution sites, we went to Coventry knowing how to mobilise according to their requirements, removing any noise from the mobilisation.
- We ensured weekly meetings and regular site visits with the customer to ensure we understood and reacted to any changes quickly and effectively in line with the specification and their expectations.
- All new hires participated in a customised induction session and completed their iHasco training modules within one week, meeting the seven-day deadline for all required courses.
Outcome
- Successful Team Mobilisation
- Teams were fully deployed on-site from day one, equipped with all necessary operational tools, appropriate PPE, and having completed all required training and inductions prior to the start of service.
- Teams were fully deployed on-site from day one, equipped with all necessary operational tools, appropriate PPE, and having completed all required training and inductions prior to the start of service.
- Key Learning: The Importance of Communication
- Clear and consistent communication proved essential to the mobilisation’s success, with regular meetings ensuring team alignment and swift resolution of any issues
- Clear and consistent communication proved essential to the mobilisation’s success, with regular meetings ensuring team alignment and swift resolution of any issues
- Collaboration and Support
- From the start of the contract we received 95% and to date we have delivered a 98% + audit score onsite.
- From the start of the contract we received 95% and to date we have delivered a 98% + audit score onsite.