London Legal Chambers Security Case Study

TCFM Providing Security Services for London Legal Chambers

• Partnership in Precision: Elevating Standards for London’s Legal Elite
  
• These two customers are both highly respected sets of commercial barristers, with one being regarded as the most prestigious in the UK.
  
• Both chambers have been established for over 50 years and are considered “magic circle” barristers’ chambers, known for their strong reputations in commercial, human rights, public, and financial law.
  
• Location: Temple, London
  
• Contract terms: Rolling
  
• These chambers operate in the historic borough of Temple in Central London, recognised as a hub for barristers’ chambers since the 14th century.
  

Services we Deliver

• Front of House Security : Creating a welcoming yet secure first impression for all visitors and colleagues.
  
• Physical Guarding : A professional presence to deter threats and ensure safety.
  
• Switchboard Cover : Efficient communication management to cover all calls to ensure the best customer service delivery.
  
• Security Patrols : Regular, systematic checks of the premises.
  

Challenges and Resolutions

• Absence of an Existing Security Team
  
  
  • TCFM undertook full recruitment, building a brand-new team of three Security Officers. All colleagues underwent thorough vetting, adhering to BS7858 standards, using our integrated Eploy and Experian vetting and recruitment tools.
    
  • The chamber’s management had the final sign-off on candidates, ensuring a perfect fit.
    
• Out of Hours Security Provision
  
  
  • One of the chambers lacked out-of-hours security, posing a risk to barristers and their support colleagues working late.
    
  • TCFM swiftly recruited and deployed a full security team to cover these hours within one month, including all necessary vetting providing a crucial deterrent and safeguarding measure.
    
    
• Maintaining High Service Standards and Customer Values
  
  
  • For both chambers, maintaining high levels of customer service and aligning with their corporate values was crucial.
    
    TCFM ensured all security colleagues wore corporate uniforms, creating a professional first impression. On-site training sessions were developed with customer input, aligning our team with their specific expectations and Service Level Agreements (SLAs).
    
  • This bespoke training ensures our colleagues integrate seamlessly into the customer’s environment.
    

Goals and Outcomes

• Enhance Security Infrastructure and Uphold Reputation
  
  
  • TCFM established comprehensive security frameworks tailored to each customer’s unique needs.
    
    For the first, this meant a dedicated and well-trained security team, upholding their commitment to safety, professionalism, and customer satisfaction.
    
  • The second gained a robust out of hours security provision, safeguarding their prestigious assets and personnel.
    
    
• Professional and Tailored Security Solutions
  
  
  • TCFM provided tailored solutions that included detailed costing agreements, such as bank holiday cover, as well as thorough recruitment and training processes.
    
    This approach ensured that our security provision was not only effective but also seamlessly integrated with the operational ethos of the chambers.
    
  • Our capability to deliver tailored solutions extends across all our facilities management services, including cleaning, where we adjust to the specific needs and sensitivities of legal environments.
    

Innovations

• Chamber Specific Innovation: TrackTik System
  
  
  • TrackTik was implemented to enhance security operations across both chambers, revolutionising real time visibility and reporting.
    
    The platform connects security officers, back-office support, management, and customers via a single system, ensuring seamless service delivery.
    
    TrackTik enabled:
    
    
    • Real-time reporting with photo and video evidence.
      
      Incident logs emailed directly to stakeholders.
      
      Transparent digital records of patrols and task completion.
      
      Live GPS tracking for officer safety and lone working.
      
  • Impact
    
    
    • Enhanced transparency and accountability for all parties.
      
      Improved operational efficiency with automated alerts, randomised patrols, and monthly trend analysis.
      
      Data driven decision making through performance and incident tracking.
      
    • Optimised resource use and service coverage, with adaptable schedules based on actual trends.
      
      
• Other Innovations
  
  
  • Innovation: Rapid security deployment, TCFM will respond to any urgent out of hours security requirement, successfully recruiting and onboarding a team in a short time frame.
    
    
    • Impact: Ensured full operational coverage and customer confidence by addressing urgent needs with agility and professionalism.
      
      
    Impact: Improved officer engagement and preparedness through regular visits. SLA & KPI reviews in monthly meetings at the Chambers tracked performance, encouraged feedback, and enabled swift response to any service concerns.
    
  • Impact: Strengthened relationships with transparent performance reviews and responsive action planning.
    
• TCFM Standard Innovation
  
  
  • Producing a full audit trail with robust vetting and right to work checks that cannot be overridden to provide an additional layer of security.
    
    A geofenced application that ensures the correct colleague is in the correct place at the correct time.
    
    Improved reporting with clear lines of accountability for resolution and trend monitoring for proactive adjustments and corrective action.
    
  • Provides improved quality of training and service delivery.
    

People-First Delivery

• At TCFM, we believe that great service starts with great people. We take pride in going the extra mile.
  
• Whether it’s arranging additional bank holiday cover or tailoring training schedules to accommodate chamber operations, we prioritise flexibility and integration to deliver a seamless service.
  
• Our teams are trained to reflect the high standards of Fountain Court Chambers, becoming a natural extension of their own reception and security colleagues.
  
• Our colleagues are at the heart of our approach:
  
  
  • Rigorous Recruitment: All team members are vetted to BS7858 standards, ensuring professionalism, reliability, and alignment with customer expectations.
    
    
  • Ongoing Development: Through regular appraisals and tailored training, colleagues are encouraged to develop their skills and advance in their careers.
    
    
  • Wellbeing Support: Frequent site visits and welfare checks from Account Managers help maintain engagement, satisfaction, and performance.
    
    
• As a result, our security officers are not only trusted team members but recognised contributors to the success and safety of the chambers.
  

Outcomes

• At both chambers, our dedicated teams worked collaboratively with each customer to establish robust, tailored security frameworks that enhance the professionalism, safety, and reassurance of each site.
  
• With a deep understanding of the operational demands in legal environments, our approach is built on flexibility, compliance, and continuous improvement.
  
• Just as secure premises are critical to building trust and supporting productivity, our cleaning services are equally aligned to the expectations of high-performing legal workplaces.