Meal-kit Provider Cleaning Case Study

TCFM delivers a 24/7/365 cleaning service for this meal-kit provider

• Sector: Distribution
• Location: Derby
• Site Size: 388,000 sqft

24/7/365 Operations

• The operational context of this meal-kit provider’s 24/7 site necessitates a differentiated approach to cleaning protocols when contrasted with facilities operating on a conventional 9:00 to 17:00 schedule.
  
• The TCFM teams engaged in continuous operations must exhibit a high degree of self-sufficiency, given the potentially reduced immediate availability of support services during non-standard hours.
  
• To sustain this meal-kit provider’s continuous, 24/7 operational framework, TCFM’s approach involves the provision of coordinated and proficient support with autonomous work teams that have undergone comprehensive training.
  
• Regarding the structural allocation of personnel across a 24-hour cycle, this meal-kit provider implements a system comprising four distinct teams.
  
• Two teams are assigned to daytime shifts, while the remaining two undertake night shifts.
  
• This schedule adheres to a 12-hour on/off rotation.
  
• To mitigate potential disruptions arising from the absence of traditional “out-of-hours” support structures, rigorous managerial control over colleague working hours is maintained, encompassing proactive absence management.
  
• Furthermore, emphasis is placed on fostering robust inter-team communication and ensuring personnel receive pertinent and thorough training.
  
• The significance of intra-team communication is underscored as a critical element in conveying the interdependent nature of their roles and its direct impact on the successful delivery of a high-quality product.
  
  

Deep Cleaning

• The scheduling and execution of deep cleaning protocols are contingent upon the specific operational characteristics of the business and are preferably done during general shut-downs.
  
• It is pertinent to note that the consistent delivery of high-quality routine cleaning by TCFM’s on-site teams has significantly diminished the frequency and necessity of extensive deep cleaning interventions.
  

Goals and Outcomes

• Teamwork
  
  
  • A key objective is to cultivate team leader competence in independently managing site-related issues.
    
    This is achieved through structured training programmes, dedicated coaching initiatives, and the establishment of a relationship of mutual trust between the team leaders and the site manager.
    
    The management of escalations occurring outside core business hours is facilitated through the provision of company-issued communication devices to team leaders.
    
    The site manager maintains constant availability to address and resolve any escalations that may arise.
    
  • Addressing and managing colleague absence during non-core business hours is predicated on a dual strategy.
    
    
    • Firstly, a proactive reduction in absence levels is pursued through the consistent application of company policy and established procedures.
      
    • Secondly, a register of volunteer personnel from all teams, willing to undertake overtime assignments at short notice, is maintained to provide contingency staffing.
      
• Always Audit Ready
  
  
  • TCFM maintain the highest of hygiene standards through weekly and monthly hygiene audits in collaboration with this meal-kit provider ensuring complete transparency in reporting.
    
    Effective and transparent customer communication has been the cornerstone of building confidence with this meal-kit provider.
    
  • The cultivation of customer confidence and the establishment of strong professional relationships with key stakeholders have been vital to the success of the partnership.
    
• Audit Achievement
  
  • TCFM have achieved 99% compliance throughout the contract so far.