Company Overview
- This broadcaster’s Head Office and other Offices are the flagship facilities for the UK’s leading communications and media services provider.
Contract Details
- Locations: 15 sites nationwide
Services We Deliver
- General Cleaning
- Housekeeping Services
- Decontamination Cleaning
- Front of House
- COVID-19 Specialism
- Bundled Facilities Management
- Note: To support its high standards of innovation and professionalism, TCFM delivers comprehensive FM services across their estate, including cleaning, security, waste management, catering, grounds maintenance, and specialist cleaning.
Challenge and Resolution
- This broadcaster sought a partner with industry expertise, and TCFM delivered with a specialised cleaning model and a comprehensive training program for all colleagues.
- We invested in management oversight and real-time auditing to ensure high standards and visible presence on-site.
- Regular site visits facilitate open communication, allowing them and our team to address concerns promptly and maintain service excellence.
- Untrained Colleagues: Provided a full and bespoke training programme for all colleagues.
- Lack of Management Audit Information: Implemented our Business Intelligence system.
- Disengaged Managment: Conducted regular site visits to maintain a visible management presence.
Innovation
- Ecover Cleaning Products: Implementing an eco-friendly, plant-based cleaning solution across their estate ensures complete biodegradability, reduces environmental harm, and improves indoor air quality. This sustainable approach not only protects biodiversity and mitigates pollution but also delivers long-term cost savings through healthier, more productive workplaces.
- Offsite 24/7 reception service: Instead of a dedicated on site receptionist, we moved this to an offsite 24/7 reception service so all queries and escalations can be passed over swiftly to the relevant department to quickly resolve.
- Implemented Workbooks CRM System: Used to record, notify and monitor workflow and any issues raised as part of our quality management system.
Audits
- Audit Scoring: 100% KPI audit compliance, regularly scoring over 95% across all sites.