This major national cardiovascular research organisation is now also a charity established in 1961 conducting life-saving research into heart and circulatory diseases and their risk factors.
- This research is funded entirely by the generosity of the supporters.
- Their network of home stores is therefore critical to its operations.
- These stores across the UK provide professionally cleaned, recycled furniture which benefits both the environment and, through the funds raised from their sale, those affected by heart disease.
- They therefore sought a cleaning services provider to clean their head offices and upholstered furniture, maximising the value of furniture items sold to raise funds for their life-saving work.
Services we Deliver
- Sector: Charities
- Location: National
- Number of sites: 169 stores
- Office cleaning.
- Leather restoration.
- White goods cleaning.
- Deep cleans.
- Decontamination cleans.
- Window cleaning.
- Our upholstery cleaning ethos is if we can get our vac to go on it, it will be cleaned.
- This can include items such as:
- Sofas.
Headboards.
Mattresses.
Bed bases.
Carpets. and rugs
Clothing.
Teddies.
Rocking horses.
- Chairs
- Sofas.
Contract Development
- 2015
- Six week trial at fourteen Home Stores across Lancashire with weekly perception audits.
TCFM scored 100% on these audits by week six.
Upholstery cleaning contract expanded to cover all UK stores.
- Immediate positive im-pact on their turnover to raise as much charity funding as possible.
- Six week trial at fourteen Home Stores across Lancashire with weekly perception audits.
- 2019
- Awarded the contract to clean all of their office locations.
- Awarded the contract to clean all of their office locations.
- 2020
- BHF requested our specialist Covid-19 decontamination clean at 30 of their sites.
- Each request for this solution was attended to within 24 hours, allowing them to resume their lifesaving fundraising efforts with minimum disruption whilst providing assurance to their colleagues and customers that their sites were safe.
- BHF requested our specialist Covid-19 decontamination clean at 30 of their sites.
- 2023
- Contract extended to include cleaning white goods. More items are being cleaned to raise further money for the charity.
- Contract extended to include cleaning white goods. More items are being cleaned to raise further money for the charity.
Delivery
- Impeccable Service for Customers
- The charity prefer TCFM to clean items on the shop floor so customers who enter the store can see the items being cleaned.
Our colleagues are trained to ensure this is done safely with no disruption to the customers, using warning signs and ensuring any cables are tucked out of the way to ensure no tripping hazards.
- To further increase customer awareness on the shop floor, TCFM provide sashes and tags which are strategically placed on the item declaring ‘Careful I’m Wet’, ‘Waiting To Be Cleaned’ and ‘I’ve Been Professionally Cleaned’, providing customers with information on the condition of the item available to purchase, enhancing their shopping experience.
- The charity prefer TCFM to clean items on the shop floor so customers who enter the store can see the items being cleaned.
- Bespoke Upholstery Training
- Our colleagues also receive bespoke upholstery training involved in delivering this service including:
- Upholstery yarn and fibre identification.
Fabric and upholstery composition and construction.
Inspection and pre-testing of fabrics.
Proper use of equipment and cleaning agents.
Fabric protectors and deodorisation methods.
- Chemistry cleaning processes and procedures.
- Upholstery yarn and fibre identification.
- Our colleagues also receive bespoke upholstery training involved in delivering this service including:
Goals and Outcomes
- The customer was looking for enhancement of their environmental awareness perception by reducing the number of items that were being disposed of to landfill.
- Many positive outcomes have occurred as a direct result of our cleaning including,
- Cleaning a suite that was booked in for 1p and after being cleaned we sold it for £50.
- One suite with a price increase of £60 sold as it was being cleaned after being on the shop floor for less than five minutes.
- Cleaning a suite that was booked in for 1p and after being cleaned we sold it for £50.
- Senior Area Manager Danny Stanisauskis prepares comprehensive monthly management information packs, reporting on units cleaned, sickness, vacancies, shift coverage, quarterly perception calls and any queries raised, this ensures transparent delivery to the customer.
Additional Works
- TCFM have provided quotes at the request of the charity for various works to ensure we are able to turn around additional works requests quickly and effectively with upfront, transparent costs.
- These include:
- Ad-hoc deep cleans.
- TCFM complete deep cleans of stores, espe-cially after building works, these are turned around in 24 hours to allow stores to reopen.
- Additional window cleaning.
- Vinyl flooring cleaning.
- Bed bug decontamination.
- Carpet cleaning.
- Ad-hoc deep cleans.
Total Care
- Supporting the Nation’s Heart Charity
- TCFM strive to support our communities and within the charity, when a vacancy is identified, we work alongside them to offer interviews to volunteers in stores who may not have a job.
These volunteers are often onboarded to TCFM alongside their volunteering role to further assist them with their fundraising efforts.
- TCFM also strive to promote from within where possible, all current Area Managers on the contract were promoted from upholstery cleaning roles into an Area Manager role
- TCFM strive to support our communities and within the charity, when a vacancy is identified, we work alongside them to offer interviews to volunteers in stores who may not have a job.
- Colleagues Supporting the Cause
- In addition to supporting them as their cleaning services supplier of choice, we have supported their lifesaving work through a range of fundraising activities since 2016 including:
- Corporate collection volunteer days.
London to Brighton Bike Ride.
The Tower of London Jog.
‘Wear Red’ days.
- Corporate collection volunteer days.
- Our senior Area Manager often partakes in various fundraising efforts for them.
- In addition to supporting them as their cleaning services supplier of choice, we have supported their lifesaving work through a range of fundraising activities since 2016 including:
It’s impossible not to notice the high standard of work displayed by TCFM colleagues. They are always proactively busy and courteous of those working smiling and friendly.
- Front of House Manager
Contractual KPIs
- 8-10 units cleaned per shift per colleague.
- Output: On average 7,500 items are cleaned per month.
- Audit Achievement TCFM consistently score 90% or higher across all service areas in monthly audits.