TCFM Providing Services for Public Spaces & Venues. Maintaining Impeccable Cleanliness in Busy Public Venues. These are all public-facing venues in the South of England, ranging from council-managed spaces to privately operated entertainment sites.
- Their facilities include public toilets, council offices, public pavilions, theatres, and cinemas.
- Each location experiences high and often unpredictable footfall, requiring professional cleaning services that are both discreet and responsive to ensure minimal disruption to visitors and events.
Services we Deliver
- Public county venues
- Private cinema venues
- Public Toilet Cleaning
- General Office Cleaning
- Touchpoint Cleaning
- Responsive Mobile Teams for Rapid Incident Resolution
- Cleaning of Theatre & Cinema Seating
- Window, Upholstery & Hard Floor Cleaning
- Deep Cleaning & Scheduled maintenance
- Cleaning Of Rehearsal Rooms, Dressing Rooms, Bar Areas & Public Toilets
Contract Details
- Locations: Multiple council locations across a UK county
Challenges & Resolutions / Goals & Outcomes
- Managing Vandalism and Accidents in Public Toilets
- This council’s public toilets and pavilions regularly faced vandalism and accidents, disrupting service and requiring urgent response beyond scheduled cleaning times.
- TCFM addressed this by deploying two dedicated mobile cleaning teams operating on a morning and afternoon rota.
- These teams were equipped to respond to incidents within a strict two-hour SLA, ensuring hygiene standards were quickly restored and public access was minimally impacted.
- Meeting Surging Demand During Peak Periods * During school holidays and major events, these two public venues experience a significant rise in visitor numbers.
- Higher footfall leads to more mess. TCFM responded by collaborating closely with venue management to adjust cleaning hours in line with demand.
- This ensured the venues remained spotless, even during the busiest times.
- Ensuring High Standards of Hygiene in Busy Public Spaces
- Across all three sites, maintaining immaculate hygiene in high footfall areas was key. TCFM ensured this through detailed, site-specific training and clearly defined job roles, enabling cleaning colleagues to consistently deliver excellent results. As a result, the contracts achieved over 90% in monthly audit scores, reinforcing the visible cleanliness expected in public environments.
- Delivering Rapid Incident Response
- Given the unpredictable nature of public spaces, especially restrooms and event venues, the customer required a fast and reliable response to cleaning emergencies.
- TCFM met this need with mobile cleaning teams operating under a two-hour service level agreement. This setup ensured that unexpected incidents, such as spillages or vandalism, were addressed quickly, preserving both hygiene and customer satisfaction.
- Improving Retention of Cleaning Colleagues for Unsociable Shifts
- Working early mornings, late nights, or weekends can be a deterrent for many candidates.
- To combat this, TCFM offered a 20% pay uplift and cultivated a strong culture of recognition and support.
- These measures helped attract and retain colleagues who were both capable and committed to delivering high quality service in challenging shift patterns.
- Overcoming Recruitment Challenges for Unsociable Hours
- Recruiting colleagues for unsociable working proved difficult for the incumbent across the contracts.
- TCFM resolved this by increasing pay rates by 20% and strategically advertising roles as ideal for individuals seeking unsociable hour opportunities.
- This proactive approach resulted in better recruitment outcomes and a reliable, motivated cleaning workforce.
TCFM Standard Innovation
- Producing a full audit trail with robust vetting and right to work checks that cannot be overridden to provide an additional layer of security.
- A geofenced application that ensures the correct colleague is in the correct place at the correct time.
- Improved reporting with clear lines of accountability for resolution and trend monitoring for proactive adjustments and corrective action.
- Provides improved quality of training and service delivery.
Outcomes
- TCFM has consistently delivered high-quality cleaning services across public and entertainment venues, across all sites.
- Through flexible staffing, mobile response teams, and site-specific solutions, we maintained hygiene standards during peak periods and responded rapidly to incidents.
- Our partnership with all these cinema and public venues demonstrates our ability to scale services, retain colleagues, and meet the operational demands of high-footfall environments.
- Contractual KPIs
- TCFM’s contractual SLAs requires a minimum of 90%+ monthly scoring average.