TCFM took over the cleaning contract for this wholesale distributor’s Head Office and operational sites. Since then, the partnership has steadily progressed, with TCFM now providing cleaning services to 52 sites nationwide.
- Throughout the contract, TCFM has focused on continuous improvement, resulting in significant organic growth.
- This includes an increase in permanent site coverage, short-term additional sites, and numerous ad hoc and one-off cleaning projects.
Contract Details
- Locations | 52
- Sites Nationwide
Services we Deliver
- Warehouse Cleaning
- Window Cleaning
- Office Cleaning Ad hoc Cleaning
- Decontamination Cleaning
- High Level Cleaning
- Daily Janitorial Service
- Carpet Deep Cleaning
Goals and Outcomes
- At this wholesale distributor, TCFM has created a stable working environment with minimal colleague turnover, through our various colleague benefits and initiatives.
- One of the key goals for its Head Office was to create a more inviting workplace and encourage colleagues to return to the office post-Covid-19.
- TCFM played a vital role in achieving this by ensuring consistently clean office spaces and well-maintained washroom areas, enhancing the overall workplace experience.
- To meet these high standards, weekly reviews and validation checks were conducted by the Area Manager, ensuring that the environment remains welcoming and conducive to productivity.
Challenges and Resolutions
- High Colleague Turnover
- By remaining close to the contract, TCFM managers identified a trend where colleagues appeared to be moving on quicker from the sites in the South of England as opposed to those in the North meaning TCFM faced was a higher turnover for sites in the South.
- TCFM identified that this was due to the higher standards of living in these areas compared to the current pay rates.
- For this instance, TCFM discussed this issue with the customer and suggested a potential increase in rates of pay by benchmarking rates based on their location as opposed to a nationwide payrate.
- The customer was very responsive to this and agreed to the increase, which was very well received by our cleaning colleagues and has led to an increase in colleague retention.
- Reward and Recognition
- As our colleagues are at the heart of everything we do, another highlight we are proud of is our consistent colleague of the month reward and recognition scheme that was set in place to incentivise the contract and ensure colleagues are motivated to do better and want better in terms of progression.
- Weekly Reviews
- At the contract’s start, TCFM conducted weekly reviews and audits to ensure the contract moved forward as efficiently as possible.
- Weekly audits allowed real time operations assessment, identifying and resolving issues or discrepancies.
- Weekly reviews and remaining close to the contract provided a deeper understanding of their problems and allowed TCFM to adapt the approach to the challenges and align our services better to their goals and objectives.
- This benefitted TCFM’s operations and provided them with transparency and reassurance due to the clear performance overviews and metrics from audits.
- This promotes healthy discussions between TCFM and the customer for strategic planning ahead.