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For assistance call us on 01737 814 016 or email info@tcfm.co.uk

Sapphire House, 74-76 Walton St, Walton on the Hill, Tadworth KT20 7RU

Q

SPECIALIST SERVICES

Total Customer Experience

Our Total Customer Experience team provide specialist cleaning services for managing agents, estate agents, high-end retail, high-street retail, offices, or food retailers.

We recognise the role that exceptional first and lasting impressions play in shaping your reputation, ultimately fostering customer loyalty. Our primary objective is to assist you in creating memorable and remarkable experiences. Our dedicated team will consistently exceed your expectations, ensuring your sites maintain an impeccable appearance.

Which specialist services does Total Customer Experience deliver?

I'm interested

Our service offerings

How does Total Customer Experience excel at specialist services for you?

Services

Experienced in excellence

You’ll benefit from our 60-year legacy, nurturing long-term partnerships in your sector. When customers start working with us, they stay working with us.

Services

Enhanced training

Your specialist cleaners will not only be excellently trained in their job, but elements of customer service to enhance your workplace experience and reputation.

Services

Sensory brand experience

Your cleaning products will be specially chosen to provide excellent hygiene, long-lasting quality and elevate the sensory experience associated with your brand.

Services

Private and discreet

Your customers will be minimally disrupted by our teams. They will attend at times best suited to you and will be as discreet as possible.

Services

Innovation to enhance

You’ll receive added value enhancements through the latest in technology and working practices, continually improving your customer experience.

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Central support functions

Your teams will have 24/7/365 access to our specialist services helpdesk and supporting functions, ensuring your sites are always at their best.

Services

Planned or Emergencies

You demand and we respond. We can provide an emergency response within 4 hours or we can also plan services up to 4 weeks in advance.

Services

Expert knowledge

Your skilled technicians and their work will be overseen by senior technical managers with IOSH and NEBOSH training.

Services

Qualified colleagues

Your operatives will have the qualifications needed for your services. Operatives are trained to work at height, Grease Hygiene and Specialist Viral Infection Control, BESA-Qualified and PAT Testing Certified.