Jan 20, 2025 | Articles

Partner with TCFM for Quality Housing Association Cleaning

The role of housing association cleaning to maximise resident satisfaction is easily overlooked. In the UK, over 2.5 million households reside in social housing managed by housing associations. Housing associations play a vital role in providing safe and affordable homes, fostering thriving communities, and supporting vulnerable residents. A key factor in achieving these goals is prioritising resident satisfaction, and this is where effective facility management comes into play.

Studies have shown a direct correlation between the cleanliness and security of a housing estate and resident satisfaction levels. For instance, a 2022 survey by the Chartered Institute of Housing revealed that 80% of residents consider cleanliness and security as “very important” factors influencing their overall satisfaction with their housing association.

Unique FM Challenges in Housing Associations

Housing associations face unique challenges in managing their facilities, including:

  • Diverse property portfolios: Often managing a wide range of property types, from high rise flats to individual houses, each with specific cleaning and maintenance requirements.
  • Vulnerable residents: Catering to a diverse resident base, including elderly individuals, families with young children, and people with disabilities and limited mobility, necessitates careful consideration of their specific needs and vulnerabilities.
  • Communal areas: Maintaining the cleanliness and security of shared spaces, such as hallways, stairwells, communal gardens, and footpaths, is crucial for maintaining a positive community atmosphere.
  • Budget constraints: Operating within tight budgets requires efficient and cost-effective care-orientated facility management solutions without compromising on quality or safety.

UK Regulations and Industry Best Practices

Housing associations must adhere to various UK regulations, including:

TCFM’s Cleaning Expertise

TCFM has a proven history of delivering high quality cleaning services across the UK. Combining our experienced cleaning and security offering creates a unique FM package that understand the specific requirements of the care sector and provides solutions that enhance resident satisfaction and property value.

TCFM Expert Cleaning Insights

TCFM’s offerings for housing associations include:

  • Regular property inspections: Conducting regular routine inspections to identify maintenance issues and ensure properties meet and exceed the required standards.
  • Responsive repairs service: Providing a prompt and efficient repair identification service to address resident concerns and maintain property conditions.
  • Communal area cleaning: Implementing regular cleaning schedules for shared spaces, including litter removal, window cleaning, and grounds maintenance.
  • Tenant engagement: Actively engaging with residents to understand their needs and concerns and involving them in decision making processes.
  • Access control: Implementing secure access control systems to prevent unauthorised entry and ensure resident safety.
  • CCTV installation and monitoring: Utilising CCTV systems to deter crime and provide evidence in case of incidents.
  • Regular safety checks: Conducting routine safety checks of communal areas, play areas, and other shared spaces to identify and address potential hazards.

Post COVID Considerations

The COVID 19 pandemic emphasised the importance of infection control in housing association properties. TCFM incorporates enhanced cleaning protocols, including the use of antiviral disinfectants and increased ventilation in communal areas, to minimise the risk of virus transmission.

TCFM Tips for Maintaining High Cleanliness Standards

  • Clear communication: Set up clear communication channels with residents regarding cleaning schedules and expectations.
  • Resident involvement: Encourage resident participation in monitoring communal areas.
  • Regular deep cleans: Schedule periodic deep cleans of communal areas and high traffic zones to maintain hygiene standards.
  • Sustainable cleaning practices: Use ecofriendly cleaning products and methods to minimise environmental impact.

TCFM: Your Partner in Housing Association Resident Satisfaction

TCFM offers tailored cleaning and security solutions for housing associations, designed to:

  • Improve resident satisfaction: Create clean, safe, and welcoming living environments.
  • Enhance property value: Maintain property conditions and extend their lifespan.
  • Ensure compliance: Meet all relevant regulatory requirements and industry standards.
  • Reduce costs: Optimise cleaning and security operations for maximum efficiency.

Ready to Improve your Resident Satisfaction and Property Management?

Contact TCFM today for a no obligation consultation and discover how our expert housing association cleaning and security services can benefit your housing association.

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