Call us on 01737 814 016

Contact us


Find us

For assistance call us on 01737 814 016 or email

Sapphire House, 74-76 Walton St, Walton on the Hill, Tadworth KT20 7RU


Feb 15, 2024

Mobile Response Officer

Role: Mobile Response Officer
Level: 1
Reports To: SOC Manager/ Security Account Manager
Location: Mobile Response Team
Rota & Hours: 4 on/ 4 off, average 42 hours per week as a minimum base rota (Nights) Flexibility is required.
Key Responsibilities:
• Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)
• Driving a TCFM branded vehicle to provide all security services across all sites (Key Holding, Alarm Response, Patrols, Inspections, Guarding), as directed by TCFM SOC
• Complete Site Compliance Validation to drive improved compliance and support Colleague welfare
• Follow Assignment Instructions, Risk Assessments and relevant customer policies at all times.
• Create an environment where Customers, Colleagues and the Public are safe and secure. .
• Promote confidence with every stakeholder through effective decision making, communication and professional security standards.
• Respond in an effective manner to incidents, alarms, events, escalating to TCFM SOC, the Customer and the Emergency Services.
• Delivering value added duties/ tasks for the Customer.
• Ensure that Customers, Colleagues and the Public have a positive experience when interacting with Security.
• Complete planned rota and agreed shifts to provide security cover to meet Customer needs.
• Utilise the relevant site security systems and technology to detect risks and potential security breaches.
• Complete patrols and report incidents.
• Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting.
• Secure and protect property and assets at all times.
• Prevent unauthorised access to site, whether by a person, vehicle or object.
• Respond to unplanned events or incidents promptly, investigate and report to the relevant persons.
• Deliver excellent customer service at all times.
• Work in collaboration with the Customer, complete agreed tasks and support the Site Team.

Experience/ Skills/ Qualifications
• SIA license – Security Guard/ DS
• SIA license – CCTV (Depending on site)
• First Aid at Work (Depending on site)
• IT Systems (User Level)
• Full UK driving license
Keys Behaviours
• Leadership Competency (Level 1)
• Excellent Communication in all directions (verbal and written)
• Punctual, reliable and well presented.
• Work collaboratively with Customers & Colleagues.
• Role model security professionalism, ethics and personal integrity

What do you get from us?

Our colleague and client relationships are really important to us, so if you feel you have the skills to help us meet their needs, then we have all the training and tools on our processes and systems to help you achieve this.

  • Assistance Programme through Health Assured – Physical, mental and financial health support for all our colleagues through our ehub and phone.
  • Grocery Aid – Emotional, practical and financial support, through counselling, advice and grants.
  • Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
  • Perkbox – Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips.
  • Fortnightly pay
  • Free uniform
  • Online training in multiple languages

A little about us:

  • A family-owned business, founded in 1962.
  • Turnover over £84 million, employing over 4,000 colleagues.
  • Currently sit within the top 2% of all cleaning and security providers.
  • Our services include Cleaning, Security, Specialist, and FM services.
  • Passionate about delivering a personable and reliable service
  • We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

Get in touch