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For assistance call us on 01737 814 016 or email info@tcfm.co.uk

Sapphire House, 74-76 Walton St, Walton on the Hill, Tadworth KT20 7RU

Q

CLEANING

Total Customer Experience

Our Total Customer Experience team provide cleaning services for managing agents, estate agents, high-end retail, high-street retail, offices, or food retailers.

We are committed to delivering an excellent customer experience every day. We recognise the significance that first and lasting impressions have on your reputation and we are dedicated to assisting you in creating memorable experiences for your customers by proactively anticipating their needs.

Which cleaning services does Total Customer Experience deliver?

I'm interested

Which cleaning services does total customer experience deliver

How does Total Customer Experience clean for you?

Services

Experienced in excellence

You’ll benefit from our 60-year legacy, nurturing long-term partnerships in your sector. When customers start working with us, they stay working with us.

Services

Enhanced training

Your cleaners will not only be excellently trained in their job, but undergo specific customer service training as part of their induction and throughout the first month of employment should their role require it.

Services

Sensory brand experience

Your cleaning products will be specifically chosen to provide excellent hygiene, long-lasting quality and elevate the sensory experience associated with your brand.

Services

Real-time reporting

You’ll have access to our live performance monitoring business intelligence platform, giving you the confidence we’re not only meeting but exceeding your customer’s expectations.

Services

Innovation to enhance

You’ll receive added value enhancements through the latest in technology and working practices, continually improving your customer experience.

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Streamlined processes

Your systems will be transformed to highly-digitised, streamlined processes, creating efficiencies and driving quality assurance.

Services

Central support functions

Your teams will have 24/7/365 access to our helpdesk and supporting functions, ensuring your services continually perform at their best.

Services

Monthly site visits

Your designated management team will build a strong rapport with your colleagues and nurture collaborative partnerships with regular on-site meetings.

Services

Dressed to impress

Your cleaners’ attention to detail will be reflected in their personal presentation. Their specially chosen uniforms will seamlessly align with your brand.