CLEANING
Total Customer Experience
Our Total Customer Experience team provide cleaning services for managing agents, estate agents, high-end retail, high-street retail, offices, or food retailers.
We are committed to delivering an excellent customer experience every day. We recognise the significance that first and lasting impressions have on your reputation and we are dedicated to assisting you in creating memorable experiences for your customers by proactively anticipating their needs.
Which cleaning services does Total Customer Experience deliver?
Daily cleaning
Carpet cleaning
Office cleaning
Shop floor and storage cleaning
Toilets and bathrooms
Kitchens, canteens and restaurant cleaning
Housekeeping
Periodic cleaning
Touchpoint cleaning
Window and fascia cleaning
I'm interested
Which cleaning services does total customer experience deliver
How does Total Customer Experience clean for you?
Experienced in excellence
You’ll benefit from our 60-year legacy, nurturing long-term partnerships in your sector. When customers start working with us, they stay working with us.
Enhanced training
Your cleaners will not only be excellently trained in their job, but undergo specific customer service training as part of their induction and throughout the first month of employment should their role require it.
Sensory brand experience
Your cleaning products will be specifically chosen to provide excellent hygiene, long-lasting quality and elevate the sensory experience associated with your brand.
Real-time reporting
You’ll have access to our live performance monitoring business intelligence platform, giving you the confidence we’re not only meeting but exceeding your customer’s expectations.
Innovation to enhance
You’ll receive added value enhancements through the latest in technology and working practices, continually improving your customer experience.
Streamlined processes
Your systems will be transformed to highly-digitised, streamlined processes, creating efficiencies and driving quality assurance.
Central support functions
Your teams will have 24/7/365 access to our helpdesk and supporting functions, ensuring your services continually perform at their best.
Monthly site visits
Your designated management team will build a strong rapport with your colleagues and nurture collaborative partnerships with regular on-site meetings.
Dressed to impress
Your cleaners’ attention to detail will be reflected in their personal presentation. Their specially chosen uniforms will seamlessly align with your brand.