Contact us


Find us

For assistance call us on 01737 814 016 or email

Sapphire House, 74-76 Walton St, Walton on the Hill, Tadworth KT20 7RU



Great customer experience makes your business memorable from the moment a customer walks through your doors.

It resonates throughout your organisation and enhances your reputation. TCFM’s Total Customer Experience team focus on every little detail and work with you to consistently exceed yours and your customer’s expectations. Our approach is visceral and impactful. We create a full sensory experience with an attentive approach, to leave a lasting positive impression.

How can our Total Customer Experience team help you?

Our Total Customer Experience team enhance businesses with our expertly delivered services.


Our cleaning team provide hygienically and aesthetically clean sites with welcoming scents and careful finishing touches. Creating pleasant to use spaces with our teams pro-actively helpful attitudes.


Our security team warmly welcome your people to site, attentively supporting their experience and keeping them safe throughout.


Our specialist team keep your sites immaculate. They are trained to minimise disruption whilst achieving impeccable results.


Our facilities team keep your behind-the scenes running like clockwork, and enhance your workplace so your colleagues can focus on what they do best.

Our Service Offerings

Is Total Customer Experience perfectly suited to your business?

Managing agents

Our Total Customer Experience facilities services deliver premium quality to business parks and offices, reflective of the clients you want your property portfolio to attract.

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Premium retail

Our Total Customer Experience facilities services work in high-end shops and boutiques to create immediately memorable and luxurious experiences.

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Our Total Customer Experience facilities services ensure your headquarters and regional offices deliver a great culture to be a part of.

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High-street retail

Our Total Customer Experience facilities services are suited to higher footfall retail chains and independent stores, creating consistency across every branch, every visit.

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Estate agents

Our Total Customer Experience facilities services help you impress your buyers with spotless properties and enhance your selling prices.

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Food retail

Our Total Customer Experience facilities services provide exceptional purchasing experiences in supermarkets and specialist food stores.

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