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For assistance call us on 01737 814 016 or email

Sapphire House, 74-76 Walton St, Walton on the Hill, Tadworth KT20 7RU



Total Customer Experience

Our Total Customer Experience team provide facilities management services for managing agents, estate agents, high-end retail, high-street retail, offices, or food retailers. 

We are committed to maintaining excellence for these businesses on a daily basis. We recognise the pivotal role of first and lasting impressions in shaping your reputation. Our mission is to ensure the smooth operation of your behind-the-scenes processes, allowing your front-of-house operations to shine. Our proactive team anticipates your colleagues’ needs, enabling them to deliver their best work for your valued customers.

Which facilities management services does Total customer experience deliver?

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Our service offerings

How does Total Compliance deliver FM services to your industry?


Expertise in your sector

Over 60-years legacy nurturing long-term partnerships in your sector. When customers start working with us, they stay working with us.


Enhanced training

Your colleagues will not only be excellently trained in their job, but undergo specific customer service training to enhance your workplace experience and reputation.


Innovation to excel

You’ll receive added value enhancements through the latest in technology and working practices, continually improving your customer experience.


Real-time reporting

You’ll have access to our live performance monitoring business intelligence platform, giving you the confidence we’re not only meeting but exceeding your customer’s expectations.


Central support functions

Your teams will have 24/7/365 access to our helpdesk and supporting functions, ensuring your services continually perform at their best.


Dressed to impress

Your colleagues’ attention to detail will be reflected in their personal presentation. Their specially chosen uniforms will seamlessly align with your brand.


Flexible and Dynamic

Your dynamic business requirements are constantly changing and we respond and adjust as flexibly and quickly as you.


Monthly site visits

Your designated management team will build a strong rapport with your colleagues and nurture collaborative partnerships with regular on-site meetings.



We combine experience,

technology and talent to deliver results. Our customer audits consistently score 98% or higher.