Total Customer Experience
Our Total Customer Experience team provide security services for managing agents, estate agents, high-end retail, high-street retail, offices, or food retailers.
We recognise the impact of first and lasting impressions on your reputation. Your security team serves as the welcoming face to your customers, instantly crafting a memorable experience. Their demeanour is characterised by helpfulness and approachability, while seamlessly managing risk and threats to safeguard your property and assets.
Which security services do Total Customer Experience deliver?
Keyholding and alarm response
CCTV and remote monitoring
Technology consultancy and installation
Front of house & concierge
Our service offerings
How does Total Customer Excellence deliver security to your industry?
You’ll work with a SIA ACS top 5% security company. Our extensive collective experience stands out when safeguarding sites of your calibre.
Your security colleagues will undergo a comprehensive 12 week training plan through our in-house Security Academy, covering customer service within the first month.
Security Operations Centre
You will have support from our 24/7/365 manned in-house Security Operations Centre to keep your security services consistently at premium quality.
You’ll have access to our live performance monitoring business intelligence platform, giving you the confidence we’re not only meeting but exceeding your expectations.
Innovation to excel
You’ll receive added value enhancements through the latest in technology and working practices, continually improving your customer experience.
Your colleagues’ attention to detail will be reflected in their personal presentation. With professional attire that aligns with your brand.
Central support functions
Your teams will have additional support from our centralised infrastructure, managing our partnership and ensuring your services continually perform at their best.
Monthly site visits
Your contract director or security account manager will visit at a minimum of monthly. They will nurture a strong rapport with your security colleagues and stakeholders.
Your property and assets in your high-value sites will be protected by our expert Security Personnel, Overt/Covert Surveillance and Risk assessment profiling and consultancy.